Working From Home With Your NEC Phone System

As COVID becomes more of a problem in Australia the likelihood of one of your office workers needing to stay at home and remain in isolation for an extended period of time could soon be reality.

It could be that their child’s school or daycare centre is closed and they have to remain home to supervise their child. They may even have flu like symptoms or contracted coronavirus themselves and are in forced or self isolation. Have you considered your options?

Have you thought about staff working from home and receiving phone calls like they were in the office?

This is where we may be able to help. If you have a current generation NEC SL2100 or SV9100 telephone system, this capability may already be available on your system and simply needs to be configured and activated. This may also be available on older generation systems depending on existing hardware and licencing.

There are several options available on NEC telephone systems. The option you choose will depend on a number of factors and we can help you decide which option is the best fit.

Below are a few of the options including the pros and cons.

Pros	Cons
Inexpensive	SV9100 requires a per user licence
Easy to setup	Uses an external line to call the mobile extension
4 licences available out of the box on the SL2100	Not available with analogue trunks
Has its own internal extension number	Not as easy to use as a normal deskphone
Has access to some of the standard system features	Does not have access to all system features
Works with any mobile device over 3G/4G network
Does not require any additional software or device apps

Pros	Cons
Physical phone	May require VOIP gateway if not already installed
Has its own internal extension number	Licence required per user
Headset options available	Requires remote power pack or PoE
Full system feature transparency	Requires ports to be open on firewalls. Security risk if not used in conjunction with a Session Boarder Controller (SBC) or VPN.