Working From Home With Your NEC Phone System

working from home

As coronavirus continues to spread throughout Australia the likelihood of one of your office workers needing to stay at home and remain in isolation for an extended period of time could soon be reality.

It could be that their child’s school or daycare centre is closed and they have to remain home to supervise their child. They may even have flu like symptoms or contracted coronavirus themselves and are in forced or self isolation.

Have you considered your options?

Have you thought about staff working from home and receiving phone calls like they were in the office?

This is where we may be able to help. If you have a current generation NEC SL2100 or SV9100 telephone system, this capability may already be available on your system and simply needs to be configured and activated. This may also be available on older generation systems depending on existing hardware and licencing.

There are several options available on NEC telephone systems. The option you choose will depend on a number of factors and we can help you decide which option is the best fit. Below are a few of the options including the pros and cons.

WORKING FROM HOME PHONE OPTIONS

MOBILE EXTENSION

mobile businessman

A mobile extension is an external telephone linked to the NEC phone system and operates as an internal single line (standard) telephone extension. It has its own internal extension number. This feature is available on the SL2100 and SV9100 systems.

Pros

    • Inexpensive
    • Easy to setup
    • 4 licences available out of the box on the SL2100
    • Has its own internal extension number
    • Has access to some of the standard system features
    • Works with any mobile device over 3G/4G network
    • Does not require any additional software or device apps

Cons

    • SV9100 requires a per user licence
    • Uses an external line to call the mobile extension
    • Not available with analogue trunks
    • Not as easy to use as a normal deskphone
    • Does not have access to all system features

REMOTE VOIP HANDSET

NEC Remote VOIP Phone

A remote VOIP Handset is a physical telephone connected to the remote workers LAN at their home. This phone registers to the office PBX system and appears as a normal telephone extension off the phone system back in the office.

Pros

  • Physical phone
  • Has its own internal extension number
  • Headset options available
  • Full system feature transparency

Cons

  • May require VOIP gateway if not already installed
  • Licence required per user
  • Requires remote power pack or PoE
  • Requires ports to be open on firewalls. Security risk if not used in conjunction with a Session Boarder Controller (SBC) or VPN.

REMOTE SOFTPHONE

A remote softphone is a software application installed on the remote workers PC/Laptop and connected to their home LAN. This softphone registers to the office PBX system and appears as a normal telephone extension off the phone system back in the office.

Pros

  • Lower hardware cost
  • Doesn’t require a physical phone
  • Can be installed on employer supplied device
  • USB Headset option available
  • Has its own internal extension number
  • Full system feature transparency

Cons

  • May require VOIP gateway if not already installed
  • Licenced per user
  • Requires remote power pack or PoE
  • Requires ports to be open on firewalls. Security risk if not used in conjunction with a Session Boarder Controller (SBC) or VPN.

NEC ST500 MOBILE APPLICATION

NEC ST500

NEC Univerge ST500 is a smart mobile application for your IOS or Android smartphone. ST500 connects to your NEC office telephone system via NBN Internet, Wifi or 3G/4G data network allowing you to make or receive calls from virtually anywhere.

Pros

  • Lower hardware cost
  • Does not require a physical phone
  • Can be installed on employer supplied device
  • Works on NBN, Wifi or 3G/4G
  • Not tied to a physical location
  • Has its own internal extension number

Cons

  • May require VOIP gateway if not already installed
  • Licenced per user
  • Requires ports to be open on firewalls. Security risk if not used in conjunction with a Session Boarder Controller (SBC) or VPN
  • Voice quality could be affected by poor 3G/4G coverage.

As you can see there are numerous options available and if you’re not technical then this can be very confusing. So if you are a business in Australia in the Newcastle, Hunter Valley and Central Coast regions and this is something that you are interested in then just pick up the phone and give as a call on 0249227888 or contact us here and we can help point you in the right direction.

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