FREQUENTLY ASKED QUESTIONS

Below is a list of answers to some of the most commonly asked questions we receive. This is constantly evolving so check again soon for more answers to our most common questions.

If you can’t find what you are looking for here give us a call on 02 4922 7888.

What is the best telephone system for my business?

This really depends on the size of the business and specific requirements. Some of the biggest challenges we face are from small businesses. Typically they are on tighter budgets, have less staff, who multi-task or are constantly on the move. Delivering calls in these environments are more after than not harder than larger companies who will have dedicated personnel who’s job it is to purely answer calls.

We come to your premises and go over your requirements and tailor a solution that fits your business.

Do I Need a VoIP Telephone System?

IP or SIP Lines are used to make calls outside of your business and with the implementation of the NBN this is now becoming the only way to have services delivered to your business. All new phone systems we sell are NBN ready. In our area the NBN is being rolled out with some areas a few months off and others still not in the build process which means these areas could be 3 years or more before the NBN is connected, this means that in some cases it is still more cost affective and the only option, to keep current technology and wait for the rollout so installation of SIP lines is quite often not the best solution. We will assess this when we do our site assessment.

Can Pacific Telephone & Data organise phone lines for me?

Pacific Telephone & Data has access to all technologies and services across multiple carriers.

We are not aligned with a single carrier, so are able to provide your business with an independent recommendation utilising several carriers and provide this to you on a single bill.

We work as a Telco Broker for your business ensuring you have the best technologies from a range of providers to give your business the edge over your competition whilst reducing your overheads along the way.

Is My Telephone System NBN Ready?

Coming soon!

How do I change the time on my NEC phone system?

Manufacturer: NEC
Models: DK-616, DK824, NDK9000, XEN Alpha, XEN Axis, XEM Master, XEN IPK

To set the Clock/Calendar from a Multiline Terminal with an LCD connected to Port 01 or 02.
To be done from extension 100 or Port 01 or 02. To find these Ports, press Feature 4 on an idle handset.

  1. Press FEATURE
  2. Dial 9
  3. Dial #
  4. Dial current time eg: ” 0 3 2 9 “
  5. Note: If only setting the time, Press FEATURE after making the changes
  6. Press RECALL to toggle AM/PM
  7. Press HOLD to advance to the calendar
  8. Press RECALL to select the day of the week
  9. Press # to move the cursor to the day of month setting
  10. Enter the day by using the dial pad
  11. Press RECALL to select the month
  12. Press # to move cursor to the year setting
  13. Enter the year by using the dial pad (only the last two digits are entered)
  14. Press FEATURE

Manufacturer: NEC
Models: XEN IPK2, SV8100, SV9100, SL1100

To set the Clock/Calendar from a Multiline Terminal with an LCD.

  1. Press SPEAKER
  2. Dial 7 2 8
  3. Dial two digits for the hour in 24HR format eg: ” 1 5 ” for 3PM
  4. Dial two digits for the minute eg ” 2 9 “
  5. Phone will BEEP once
  6. Press SPEAKER

How do I change the time on my Ericsson LG SBG-1000

Note: This can only been done from the Attendant phone.

  1. Press TRANS/PGM
  2. Press 0
  3. Enter password. ******** This is the same password used to access your voicemail.
  4. Press 2 (Clock/Wakeup)
  5. Press 5 (System Date Time Set)
  6. Set Date – Enter MMDDYY on the keypad (eg 042016)
  7. Press HOLD/SAVE
  8. Set Time – Enter HHMM on the keypad in 24HR time format (eg 1530)
  9. Press HOLD/SAVE

How to change the time on Ericsson LG iPECS phone

Note: This can only be done from the Attendant phone.

  1. Press TRANS/PGM
  2. Press 041
  3. Enter password. ******** This is the same password used to access your voicemail
  4. Set Date – Enter MMDDYY on the keypad (eg 042016)
  5. Press HOLD/SAVE
  6. Set Time – Enter HHMM on the keypad in 24HR time format (eg 1530)
  7. Press HOLD/SAVE

How do I change the name displayed on my NEC phone?

Manufacturer: NEC
Models: XEN IPK2, SV8100, SV9100, SL1100

To set the name which will appear on a multiline terminal with LCD display.

  1. Press SPEAKER
  2. Dial 7 0 0
  3. Dail the extension number of the phone you want to change the name on eg 1 1 0
  4. Enter name from the keypad (The same way you did when texting before “smarter” phones you would when texting from a mobile. For lowercase and numbers, just keep pressing to cycle characters. To move the cursor press # . To insert space press ## and for backspace use “FEATURE” button)
  5. Press HOLD
  6. Press SPEAKER

More models coming soon!

How do I change the extension name on my Ericsson LG SBG-1000?

From the Attendant phone.

  1. Press TRANS/PGM
  2. Press 0
  3. Enter password. ******** This is the same password used to access your voicemail.
  4. Press 2 (Station Set)
  5. Press 1 (Register Station Name)
  6. Enter station number of phone you want to change – Enter XXX on the keypad (eg 100)
  7. Press HOLD/SAVE
  8. Set name by selecting characters on the keypad. (eg to set the name to “Ted” press “8” + “33” wait until cursor moves or press right button on navigation selector + “3Note: Mute button acts like backspace on your computer keyboard if you need to clear previous character.
  9. Press HOLD/SAVE

From your extension

  1. Press MENU
  2. Press 11
  3. Set name by selecting characters on the keypad. (eg to set the name to “Ted” press “8” + “33” wait until cursor moves or press right button on navigation selector + “3Note: Mute button acts like backspace on your computer keyboard if you need to clear previous character.
  4. Press HOLD/SAVE

Do I Need VoIP Phone Lines?

VoIP Phones are the physical phones or extensions on your premises. If you are in a relatively new premises and have structured cabling (CAT5e or better cabling suitable for both voice and data) then implementation of VoIP phones is an option, however the deployment of VoIP phones is generally more costly as a solid data network with quality of service for voice prioritisation and PoE (power over ethernet) data switches are required. If you already have a PoE switch then great, if not the additional cost may be a deterrent.

If the building does not have a structured cabling system then traditional phones are often the best choice as some times a upgrade to cabling can be more than the actual phone system. Note this does not mean your new phone system is not NBN ready. We will advise you of the best solution when we do a site assessment.